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FAQ
The Photo Card Chef is unique in many ways from other photo card companies. Common questions about our photo cards are answered below so you can get familiar with our goals. We strive to make your experience on our website as simple and enjoyable as possible. If your question isn't listed below, please contact us and let us know how we can help.
Please Note: All cards except for Wedding Directions Cards, Wedding Return Address Label Packs, and Graduation Contact Cards must be ordered in quantities of 25. Wedding Directions Cards and Graduation Contact Cards must be ordered in quantities of 50. Return Address Label Packs can be ordered in any quantity.
1. Will my order come with envelopes?
Depends. All photocards come with envelopes except for directions cards, return address labels, and magnets. Envelopes are white woven.
2. How long will it take to get my proofs?
You are allowed two free proofs. Your first set of proofs will be sent to your e-mail within 24 hours on business days. At that point, you can make changes, correct spelling errors, or make other requests about your cards (such as photo cropping or placement). After you have submitted the requests, it may take another 24-hour business day to make the changes and send out your second set of free proofs. Additional proofs required will be $5.00, invoiced directly to you. Once you have approved the proof, your order will be submitted for printing, and you will receive your finished product within 4 business days.
3. What if I don’t receive my proof within 24 business hours?
It might be a weekend or a holiday, so check again on the next business day. Another possibility is that your spam filter may have blocked the e-mail. Let us know and we will resend the proof. In this case, it’s recommended that you offer an alternate e-mail address.
4. What if I decide I want to use a different card design after viewing my proofs?
For complete card changes, an additional $10.00 will be invoiced. The first two proofs are free - each additional proof thereafter will be a charge of $5.00, which will be invoiced from Paypal. Please be as specific as possible with your directions, and as accurate as possible with your card text.
5. How long until I get my order? Is there tracking information?
All cards except for return address labels and magnets will arrive at your home within 4 business days after you approve your proof. UPS tracking is available for all cards except labels and magnets upon request.
6. What postal provider will deliver my order?
Your order will be delivered 3-day UPS to the lower 48 states. Hawaii and Alaska require additional ship time. We do not ship to P.O. Boxes.
7. Can I re-order if I run out of cards?
Yes, but you’ve gotta be quick! I will keep your card on file for 1 month. After that point, you will need to begin the process anew.
8. How will the PhotoCardChef.com get my photos?
Photos are uploaded on each product page. It always helps to specify where you'd like each photo placed on your photo cards.
9. What size do my photos need to be?
Great question. For best results, you photo needs to be at least 400K. A bigger size will produce a better product.
10. What kind of paper is used?
Quality, heavy card stock is used on all cards with a choice of professional finishes. UV or Pearl UV coating can be added to cards for an additional charge. UV coating protects the cards and gives a polished, high gloss look and texture. Pearl UV finish gives the card a beautifully stunning pearly sheen.
11. What payment methods do you use?
Payment is through the security of Paypal. Paypal accepts credit cards and transactions through Paypal accounts. Applicable sales tax will be applied to orders shipping to Colorado. Orders are not taken by phone.
12. What if I’m not happy with the finished product?
If you are unsatisfied with the finished result, you may return it within 14 days of purchase for a refund of the product less a $30.00 design fee and shipping. The product must be returned in its entirety, accompanied by your name, e-mail address, and a reason for your return. Partial returns will not be accepted. We do not accept exchanges. Refunds are processed upon the receipt of your returned order. It is your responsibility to review your proof for errors or omissions and to make sure you are completely satisfied with the layout, design, and photo cropping of your card before approving your proof. Spelling and typographical errors not brought to my attention prior to approving the proof are the customer’s responsibility.
13. Can I have the web address removed from the back of my photocard?
Yes. There is a $30.00 charge to remove the web address from you cards. Simply notify us during your order or in an e-mail and we will invoice you for the extra fee.
14. What size are the cards?
Please Note: All cards except for Wedding Directions Cards, Wedding Return Address Label Packs, and Graduation Contact Cards must be ordered in quantities of 25. Wedding Directions Cards and Graduation Contact Cards must be ordered in quantities of 50. Return Address Label Packs can be ordered in any quantity.
1. Will my order come with envelopes?
Depends. All photocards come with envelopes except for directions cards, return address labels, and magnets. Envelopes are white woven.
2. How long will it take to get my proofs?
You are allowed two free proofs. Your first set of proofs will be sent to your e-mail within 24 hours on business days. At that point, you can make changes, correct spelling errors, or make other requests about your cards (such as photo cropping or placement). After you have submitted the requests, it may take another 24-hour business day to make the changes and send out your second set of free proofs. Additional proofs required will be $5.00, invoiced directly to you. Once you have approved the proof, your order will be submitted for printing, and you will receive your finished product within 4 business days.
3. What if I don’t receive my proof within 24 business hours?
It might be a weekend or a holiday, so check again on the next business day. Another possibility is that your spam filter may have blocked the e-mail. Let us know and we will resend the proof. In this case, it’s recommended that you offer an alternate e-mail address.
4. What if I decide I want to use a different card design after viewing my proofs?
For complete card changes, an additional $10.00 will be invoiced. The first two proofs are free - each additional proof thereafter will be a charge of $5.00, which will be invoiced from Paypal. Please be as specific as possible with your directions, and as accurate as possible with your card text.
5. How long until I get my order? Is there tracking information?
All cards except for return address labels and magnets will arrive at your home within 4 business days after you approve your proof. UPS tracking is available for all cards except labels and magnets upon request.
6. What postal provider will deliver my order?
Your order will be delivered 3-day UPS to the lower 48 states. Hawaii and Alaska require additional ship time. We do not ship to P.O. Boxes.
7. Can I re-order if I run out of cards?
Yes, but you’ve gotta be quick! I will keep your card on file for 1 month. After that point, you will need to begin the process anew.
8. How will the PhotoCardChef.com get my photos?
Photos are uploaded on each product page. It always helps to specify where you'd like each photo placed on your photo cards.
9. What size do my photos need to be?
Great question. For best results, you photo needs to be at least 400K. A bigger size will produce a better product.
10. What kind of paper is used?
Quality, heavy card stock is used on all cards with a choice of professional finishes. UV or Pearl UV coating can be added to cards for an additional charge. UV coating protects the cards and gives a polished, high gloss look and texture. Pearl UV finish gives the card a beautifully stunning pearly sheen.
11. What payment methods do you use?
Payment is through the security of Paypal. Paypal accepts credit cards and transactions through Paypal accounts. Applicable sales tax will be applied to orders shipping to Colorado. Orders are not taken by phone.
12. What if I’m not happy with the finished product?
If you are unsatisfied with the finished result, you may return it within 14 days of purchase for a refund of the product less a $30.00 design fee and shipping. The product must be returned in its entirety, accompanied by your name, e-mail address, and a reason for your return. Partial returns will not be accepted. We do not accept exchanges. Refunds are processed upon the receipt of your returned order. It is your responsibility to review your proof for errors or omissions and to make sure you are completely satisfied with the layout, design, and photo cropping of your card before approving your proof. Spelling and typographical errors not brought to my attention prior to approving the proof are the customer’s responsibility.
13. Can I have the web address removed from the back of my photocard?
Yes. There is a $30.00 charge to remove the web address from you cards. Simply notify us during your order or in an e-mail and we will invoice you for the extra fee.
14. What size are the cards?
- Wedding Invitations, Graduation Announcements, Birth Announcements, and Halloween Greeting Cards are 5x7.
- RSVP Cards, Thank-you cards, Save the Date Cards, Halloween party invitations, Baby Shower Invitations, and Bridal Shower Invitations are 4x6.
- Wedding Directions cards are 2x7
- Save the Date Magnets and Graduation Contact Cards are 2x3.5
- Cards are flat unless otherwise stated in the product description
- UV-Coating can be added to your cards to protect from sun damage and scratches. The coating gives the cards a heavier, thicker feel, while making your photos exceptionally crisp and clear. Most of our customers add UV-coating to their cards to create a more "high-end" result.
- Our image upload feature is new to the website and we are still working out the kinks. We sincerely apologize for this and ask that you simply place your order without photos, then e-mail all photos to Photos@PhotoCardChef.com along with your name and the order in which you'd like your photos placed.